RETURNS

If you're not happy with your product, don't worry! You can exchange it for another or return it.

Return or exchange period : you have a period of 30 days after receipt of the order to return it.

Shipping of returns : you can send it to us, but if you contact us our carrier will pick it up (only in Spain and Portugal).

Return Address : LACAMBRA BAGS SL Divino Pastor 16, 28004 Madrid.

We will proceed to refund the amount according to the method of payment made.

This procedure does not limit your Right of Withdrawal - more information below.

CUSTOM products cannot be returned.

Customized products are those with name or initials stamping.

(they are excluded from the Right of Withdrawal - see more information below).

CANCELLATION OF AN ORDER

Orders placed on myLACAMBRA.com can be canceled within 2 hours of placing the order.
If you want to cancel an order, send us an e-mail to: clientes@mylacambra.com indicating your name and order number and we will proceed with the return.

The refund of the amount will be made by the same method by which the payment was made.

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WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us (LACAMBRA BAGS, info@mylacambra.com, (+34) 911694040. Divino Pastor 16 local, 28004 Madrid), your decision to withdraw from the contract through an unequivocal statement (for example, an email). You can use the model withdrawal form that appears below, although its use is not mandatory.

To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to LACAMBRA BAGS, info@mylacambra.com, (+34) 911694040. Divino Pastor 16 local, 28004 Madrid, without undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. We offer you the option of picking up the product(s) with our carrier and at our expense. To do this, you must contact us by writing to clientes@mylacambra.com.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Withdrawal form model

To the attention of LACAMBRA BAGS, info@mylacambra.com, (+34) 911694040. Divino Pastor 16 local, 28004 Madrid:

I hereby notify you/we (*) that I withdraw from my/we withdraw from our (*) contract of sale of the following property

Ordered on/received on (*)

Name of the consumer and user or consumers and users

Domicile of the consumer and user or consumers and users

Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)”

Date

(*) Delete as appropriate.

The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.

- The supply of goods made according to the specifications of the consumer and user or clearly personalized.

- The supply of goods that can deteriorate or expire quickly.

- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

- The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.

- The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the employer cannot control.

- The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

- The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

ALTERNATIVE DISPUTE RESOLUTION ONLINE

If you have a problem with a product ordered on this website, you can contact us through any of the following means:

Email: clientes@mylacambra.com
Phone: (+34) 911694040
Online contact form available by clicking here

If it has not been possible to resolve the dispute by contacting us, you have the option of submitting your claim through the Online Dispute Resolution platform of the European Union, managed by the European Commission (according to Art.14.1 of the Regulation (EU ) 524/2013

This platform is available at: https://ec.europa.eu/consumers/odr/